read this section carefully before placing your order
(UK Post) Friday
Postal shipped Orders are only
dispatched on Tuesdays
and Thursdays whilst EU and
International orders are shipped
Wednesdays and Fridays by Courier.
Orders must be received before 2:00 pm
on Tuesdays and Thursdays if they are to
be shipped out the same day. Orders
arriving after this time will roll-over
to the next shipping day.
despatch any orders on Mondays
security reasons we cannot accept orders or card
payments over the phone. Please place your order through
our secure web site.
Shipment of Orders
We only despatch
We do not despatch any orders on Mondays.
There is an order cut-off point for same-day despatch of
UK Postal Deliveries of 2:00pm on both Tuesdays and
Thursdays. Orders placed after this time will be sent
out on the next standard despatch day.
need to place an order for despatch after this
time, please call first to confirm if this is possible
before placing your order, as we cannot commit to
International (or larger UK orders) requiring a
despatched within 2 working days
of receipt on a
but on a Next-Day delivery service. We are unable
to offer a same day courier shipment.
web orders are despatched within 1-2 days following the
date of order.
Internet-only Manufacturer / Retailer, we do not have a
customer collection point and will only despatch orders
via post or courier on the specified despatch days. We
regret customer orders are not available for collection
Note: Delivery times are from despatch, not from
offer a 'Guaranteed' Next-Day delivery using Royal
for delivery on either Wednesday or Friday. Please
do not just expect a Next-Day delivery from a UK
Standard Delivery Postal Service (usually 1-2 days).
To avoid disappointment,
please call to discuss
urgent orders first, as we
cannot be held to customer-imposed deadlines.
Most orders are despatched on or the day after they are
placed (excluding weekends).
fixed delivery charges mean that no matter how larger
your order is, you will not be charged any extra for
UK DELIVERY CHARGES
UK Standard Delivery*
(1st Class Post: 1-2 Days)
UK Courier or Special Delivery (Next-Day
( * Excluding Highlands, Islands and
GLOWTEC we go the extra mile to ensure your order
arrives in perfect condition. To ensure this we invest
in high quality packaging materials and employ a strict
packaging quality standard to achieve this end.
Please Note: Delivery times are from despatch, not
Email Order Confirmation
When you place your order online, our system
will send you an email order confirmation /
invoice with an 'RC' number. Please
quote this number with any queries you may
have regarding your order.
If you do not receive
this email, please contact customer services
on: 0844 884
Alternatively you may email us at:
Paying by Credit or Debit Card
to securely process all credit and debit card
payments. All these companies provide a
safe and secure means of processing a credit
card payment, without your card details ever
being revealed to any individual.
As payment by phone is insecure, we regret
that we cannot accept payments over the
Pay by Cheque or Bank Transfer
prefer, you may also pay by cheque or postal order.
Please print off your order receipt and send together
with your payment, to the address shown on the order
page. If paying by Bank Transfer, please quote your
Invoice or Sales Order number as the payment reference.
International orders do incur higher shipping
costs. However we will keep these costs as low
as possible. For larger / heavier orders, should
there be any significant additional cost, we
will advise and you have the option to cancel or
pay any surcharge / insurance cost.
Other customs charges may apply at the
certain cases such as NHS, Education, Local &
Central Government etc, we will accept
Official Purchase Orders
a strict 30 day settlement basis.
Subject to minimum order value of £50
We are here to help
Your business is very important to us and we can assure
you of our best attention at all times. If you have any
query or question you would like us to answer, please
send it to:
click here for details
of how to contact us.
Click here for our Returns policy